Interpersonal Skills Training

Do you need to:

  • achieve better outcomes from meetings?
  • interact more effectively with your team?
  • communicate more successfully with the media?
  • influence tense situations more confidently?

ESTIME can help you achieve all these goals, and more, through its virtual and face-to-face interpersonal skills training workshops.

You can achieve outcomes that satisfy all parties and which reflect your organisation in a good light. Even in the most difficult encounter, you can be sure to minimise any potential harm. You can only achieve these things if you are mentally prepared before any kind of encounter.

Online, each interactive ‘essentials’ module is capped at 90 minutes for up to four people. Face-to-face workshops can be blended and extended to accommodate up to six participants.

Overview


More detail

Media Skills

Learn how to encourage positive stories and suppress negative ones when talking to journalists.

Architecture for media engagement

The media can be dangerous in the event of, for example, a notifiable security incident. They can harm your reputation simply by reporting what your spokespeople (authorised or not) say.

This can lead to financial consequences both in terms of customer loss and company valuation.

Media skills training enables staff to neutralise the threat at worst and deliver positive messages at best.

The aim of the training is to enable spokespeople to achieve a win/win result with the interviewer and their audience.

Media Skills Training enables you to:

  • understand the interviewer and control the process.
  • understand and counter their tricks.
  • deliver publishable messages for a win-win outcome.

“Delivers the best picture ever of how journalists think and behave – really powerful” – VP

“The practice will arm you for any possibility in media briefings.” – PR Director

View short video introductions to each of the three course sessions.

Our free Guide to Media Interactions provides an overview of the ground covered.

Stakeholder Skills

Learn how to handle sensitive discussions successfully.

Three ways to read yourself and others

Stakeholders whether internal (e.g. board members) or external (e.g. sensitive customers) can present a formidable audience for spokespeople such as those who have to report on security incidents. The conversations can become awkward and an untrained person can easily lose control.

Two courses are available (although they can be run as one):

Interaction Skills – Personal concentrates on personal interaction skills and follows neatly from our free Discover Yourself personality assessment.

Interaction Skills – Meetings focuses on categorising the behaviours exhibited in business meetings. Using this knowledge, course attendees will be able to ‘read’ participants (and leaders) and act/react in the most effective way.

Stakeholder skills training enables your staff to quietly control such meetings and bring everyone to a positive frame of mind.

Stakeholder Interaction Skills Training enables you to:

  • Understand people’s attitudes, personalities and behaviours
  • Shape yours to create better outcomes for all encounters

“Easy to follow, good mix of diagrams and exercises” – IT leader

“Simple and intuitive tools to understand and decode people’s behaviours” – Graphical Designer

An attendee’s assessment of both sessions is on our Review page.

View short video introductions to each of the courses.

Our free Guide to Stakeholder Interactions provides an overview of the ground covered by both.


As a by-product, all of our training benefits attendees by enhancing their life skills in general. If you’d like to take things further, please contact us at info@estime.co.uk